These Terms & Conditions ("Terms") govern every quotation, purchase order, and service engagement between Starline Office Supplies Sdn. Bhd. ("Starline", "we", "us", "our") and any company, organization or individual that engages us ("Client", "you"). By issuing a purchase order, paying a deposit, or otherwise instructing us to proceed with an order, you accept these Terms in full.
Starline Office Supplies Sdn. Bhd. is a company registered in Malaysia under Registration No. 202601023361 (1685458-V), with its registered address at D-68-2, Jalan C180/1, Dataran C180, 43200 Cheras, Selangor, Malaysia. Our registered business nature is to carry on the business of wholesalers, distributors and general traders, and otherwise deal in office supplies and stationery including pens, paper clips, A4 paper, toner, printers, ergonomic chairs, standing desks and any other related equipment.
We supply office supplies and stationery priced per unit, available on both retail and wholesale order terms, either from stock on hand or replenished through our supplier network. The specific scope for any engagement, including SKU, quantity and price, is defined in the written quotation or order confirmation accepted by the Client, and these Terms apply in addition to, not instead of, the terms set out in that document.
Quotations issued by Starline are valid for 14 calendar days from the date of issue unless otherwise stated, after which prices may be revised to reflect changes in supplier cost, freight or currency exchange rates. A quotation is not a confirmed order. An order is confirmed only when the Client has (a) issued a written purchase order or accepted the quotation in writing, and (b) paid any deposit required under Clause 4.
All prices are quoted in Malaysian Ringgit (MYR) per unit unless otherwise agreed in writing, and exclude shipping, installation, customs duties and applicable taxes unless expressly stated as inclusive. For bulk orders, we may require a deposit before stock is allocated and packed, with the balance due prior to dispatch or upon delivery, as agreed in the quotation. For smaller orders, full payment may be required at the point of order. Accepted payment methods include bank transfer and such other methods as we may notify from time to time. Packing and dispatch will not proceed until the applicable payment has cleared into our account.
Because office supplies and equipment are manufactured to standard industry tolerances, each product listing states approximate dimensions, weight and colour, which may vary slightly between units within the same production batch. Product packaging and labelling may also differ slightly from photographs shown on our website due to supplier packaging updates, monitor brightness, display settings and photo-taking environment. Variance within these stated tolerances does not constitute a defect and is not grounds for return, refund or exchange under our Refund & Return Policy.
Printers, imaging equipment and office furniture are supplied with the manufacturer warranty period stated on the product listing. Ergonomic chairs, standing desks and other furniture are supplied unassembled unless assembly is expressly included in the quotation; the Client is responsible for assembly and safe use in accordance with the manufacturer's instructions unless we have agreed in writing to provide assembly services. We do not accept liability for damage arising from incorrect self-assembly.
Lead times stated in a quotation are estimates based on standard packing and shipping conditions and begin from the date of order confirmation and deposit receipt, not from the date of order enquiry. Actual lead times may vary due to order complexity, stock availability, customs clearance for imported goods, or events outside our reasonable control (see Clause 11, Force Majeure). We will notify the Client promptly of any material delay. Our full shipping arrangements, including costs, coverage, bulky-item handling and responsibility for customs duties on international orders, are set out separately in our Shipping Policy.
Product photography, descriptions and catalog content on this website are the property of Starline or used under licence, and may not be reproduced or redistributed for commercial purposes without our written consent. Where a Client supplies its own branding, label or logo for private-label packaging, the Client warrants that it owns, or holds a valid licence to use, that branding, and indemnifies Starline against any claim arising from our use of Client-supplied material as instructed.
To the fullest extent permitted by Malaysian law, Starline's total liability arising out of or in connection with any order, whether in contract, tort or otherwise, is limited to the total value paid by the Client for that order. We are not liable for indirect, consequential or special losses, including loss of profit or business opportunity, even where advised such losses were possible. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation is not permitted by law.
Cancellation requests must be made in writing. Orders may be cancelled without charge only before packing has commenced and before any deposit has been applied to stock allocation. Once packing has begun, cancellation is subject to the deductions and conditions set out in our Refund & Return Policy. Requests to change SKU, quantity or specification after order confirmation will be treated as a new quotation where the change materially affects cost or lead time.
Starline is not liable for any failure or delay caused by events beyond our reasonable control, including natural disaster, port congestion, factory closure, government restrictions, strikes, or shortages of materials or shipping capacity. Affected timelines will be extended by a period reasonably necessary to address the disruption, and we will keep the Client informed of material developments.
Each party agrees to keep confidential any pricing, specifications, business plans or other non-public information disclosed by the other party in connection with an order, and to use such information solely for the purpose of fulfilling that order, except where disclosure is required by law or by a relevant regulatory authority.
These Terms are governed by the laws of Malaysia. Both parties submit to the exclusive jurisdiction of the courts of Selangor, Malaysia, for any dispute arising out of or in connection with these Terms or any order placed with Starline, without prejudice to either party's right to seek interim relief in any jurisdiction where necessary to protect its interests.
We may update these Terms from time to time to reflect changes in our services, supplier arrangements or legal requirements. The version published on this page at the time an order is confirmed applies to that order. We encourage Clients to review this page periodically.
Questions about these Terms can be sent to starline_supp@outlook.com or by phone at +6017-330 8873. Our registered address is D-68-2, Jalan C180/1, Dataran C180, 43200 Cheras, Selangor, Malaysia.